At Outlet Sport Shirt N Top Store, we’re committed to making your athletic apparel shopping experience smooth and satisfying. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Flat rate: £12.95

Free Shipping:

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for orders over £50

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian regions and remote areas.

International Orders

For customers outside the UK:

  • You may be responsible for any customs duties, taxes, or import fees
  • These charges are not included in your order total and are the customer’s responsibility
  • We declare the full value of all shipments

Returns & Exchanges

We want you to love your athletic wear! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligible Items

We accept returns and exchanges for most athletic apparel including:

  • Dresses
  • Pants
  • Shirts
  • Shorts
  • Skirts
  • Tops

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Swimwear with removed hygiene liners
  • Personalized or custom-made items
  • Clearance items marked as “final sale”

Return Conditions

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In the original packaging

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below.
  2. Wait for Approval: Our UK-based team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Leicester address (provided in your return authorization email) using a trackable shipping method.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Sport Shirt N Top Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Size/Color: [Details]
  • Reason for Return: [Reason]
  • Preferred Resolution: [Refund/Exchange for [Product Details]]

Please advise on next steps. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • For exchanges, we’ll ship your new item once we receive the return

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees and any import duties/taxes are non-refundable
  • Refunds will be issued in GBP (converted by your payment provider)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and full refund or replacement

Need Help?

Our customer service team is available Monday-Friday, 9am-5pm GMT to assist with any shipping or return questions.

Contact us at: [email protected]

Outlet Sport Shirt N Top Store
16 New Park St, Leicester, GB LE8A 3AL