At Outlet Sport Shirt N Top Store, we want you to be completely satisfied with your athletic apparel purchase. If for any reason you’re not happy with your items, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items including dresses, pants, shirts, shorts, skirts, and tops, provided they are:

  • In original condition with tags attached
  • Unworn and unwashed
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear with removed hygiene liners
  • Personalized or custom-made items
  • Items purchased during clearance sales (marked as “final sale”)

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below.
  2. Wait for Approval: Our UK-based team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Leicester address (provided in your return authorization email) using a trackable shipping method.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Sport Shirt N Top Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Size/Color: [Details]
  • Reason for Return: [Reason]
  • Preferred Resolution: [Refund/Exchange for [Product Details]]

Please advise on next steps. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • For exchanges, we’ll ship your new item once we receive the return

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees and any import duties/taxes are non-refundable
  • Refunds will be issued in GBP (converted by your payment provider)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and full refund or replacement

Need Help?

Our customer service team is available Monday-Friday, 9am-5pm GMT to assist with any return questions. Contact us at [email protected].

Outlet Sport Shirt N Top Store
16 New Park St, Leicester, GB LE8A 3AL