Welcome to Outlet Sport Shirt N Top Store’s FAQ section. We’ve compiled answers to the most common questions about our premium sportswear, delivery, payments and more. Can’t find what you’re looking for? Email us at [email protected].

Product Questions

What types of sportswear do you offer?
We specialise in high-performance athletic wear including dresses, pants, shirts, shorts, skirts and tops – perfect for training, jogging, gym workouts and various sports activities.
Are your products suitable for intense workouts?
Absolutely! Our sportswear is designed with active individuals in mind, featuring moisture-wicking fabrics and comfortable fits to support your most demanding workouts.
Do you offer plus sizes or petite sizes?
Currently we focus on standard sizing, but we’re constantly expanding our range. Please check individual product pages for specific size availability.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” option. This will allow you to track orders and save your details for faster future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank if issues persist.

Delivery Information

Where do you deliver?
We offer global delivery to most countries (excluding some remote areas in Asia and other regions). During checkout, you can verify if we deliver to your location.
What are my delivery options?
We offer two shipping methods:
Standard Shipping (£12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Shipping: Available on orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking.
How long does order processing take?
We process all orders within 1-2 business days. Orders placed before 2pm GMT are typically processed the same business day.
Will I have to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the customer’s responsibility and vary by destination.
Can I track my order?
Yes! All orders include tracking. For standard shipping, you’ll receive detailed tracking via DHL/FedEx. For free shipping, basic tracking is provided via EMS.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility.
How do I initiate a return?
Simply email us at [email protected] with your order number and reason for return. We’ll provide return instructions.
Do you offer exchanges?
Currently we process returns only. For a different size or color, please place a new order after returning your original purchase.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. It may take additional time for the refund to appear in your account depending on your payment method.

Contact Information

How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] for any questions about orders, products or deliveries.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm GMT. We aim to respond to all emails within 24 business hours.
Where is your company located?
Outlet Sport Shirt N Top Store is headquartered at:
16 New Park St, Leicester, GB LE8A 3AL

Still have questions? We’re here to help you find the perfect sportswear for your active lifestyle. Contact us anytime at [email protected].